CRA admits unclear communication on CERB eligibility led to some mistaken applications
The Canada Revenue Agency has acknowledged that “unclear communication” on who was eligible for the Canadian Emergency Response Benefit (CERB) at the beginning of the coronavirus pandemic led to Canadians mistakenly applying for the package despite being ineligible.
The government collection service said this included confusing information both on the benefit’s web pages, and admitted unclear information was given to call centre agents.
Original Article Source Credits: Global News , https://globalnews.ca/
Article Written By: Emerald Bensadoun
Original Article Posted on: December 19, 2020
Link to Original Article: https://globalnews.ca/news/7532933/coronavirus-cra-cerb-eligibility-mistakes/